Subsection 1: Common rules

When entering into a relationship, the intermediary in banking transactions and payment services shall provide the customer, including the potential customer, with the following information:

1° Their name or corporate name, their business address or that of their registered office, the category of intermediary to which they belong, their intermediary registration number and the means of verifying this registration.

The intermediaries referred to in 4° of I of article R. 519-4 must also indicate the name or corporate name, business address or registered office address and registration number of their principal;

2° In the case of an intermediary covered by 2° of the first paragraph of Article R. 519-4, the name of the credit institutions, finance companies, payment institutions, electronic money institutions that provide payment services, intermediaries in participative financing, insurance companies in connection with their lending activities or management companies in connection with their activities managing the AIFs referred to in Article L. 511-6 with which it works exclusively;

3° In the case of an intermediary covered by 1° and 3° of I of Article R. 519-4, the name of the institution or institutions with which it recorded more than one-third of its turnover from intermediation activities during the previous year, as well as any direct or indirect holding of more than 10% of its voting rights or capital held by a credit institution, a finance company, a payment institution, an electronic money institution that provides payment services, a participative finance intermediary, an insurance company in connection with its lending activities or a management company in connection with its AIF management activities referred to in Article L. 511-6 or by any entity controlling one of these undertakings within the meaning of Article L. 233-3 of the Commercial Code;

4° The appeals and complaints procedures, including, in the case of complaints, the contact details and addresses of the persons to whom they must be sent;

5° The contact details and address of the Autorité de contrôle prudentiel et de résolution.

6° If it offers the advisory service referred to in Article L. 519-1-1 and, where applicable :

a) If it is an independent adviser referred to in Article L. 519-1-1 ;

b) Whether its recommendation relates to its own range of products or to a wide range of credit agreements available on the market;

c) If the customer will have to pay a fee for the independent advice service.