French Consumer Code
In forceThe Commission shall notify the European Commission, pursuant to Article L. 615-1, the list of consumer mediators, specifying that they meet the quality requirements and fulfil the conditions laid down in articles R. 612-1 to R. 612-5. The list specifies for each mediator:
1° Its name, contact details and website address;
2° The language or languages in which requests for mediation may be submitted and the mediation processes take place;
3° The types of dispute falling within the mediator's remit;
4° The sectors and categories of dispute falling within its remit;
5° Where applicable, the costs of the service charged to the professional;
6° The need for or possibility of the physical presence of the parties or their representatives and the oral or written nature of the mediation process;
7° The non-binding nature of the outcome of the mediation procedure;
8° The circumstances in which a dispute cannot be handled by the mediator.
If this information is modified under the conditions set out in the last paragraph of Article R. 614-3, the Commission shall update the list without delay and notify the relevant information to the European Commission.
Article R615-6
French Consumer CodeIn force
Updated 7 Nov 2023
