French Consumer Code
In forceI.-Prior to the conclusion of a contract for the sale of goods or the provision of services, digital content or digital services, the trader shall provide the consumer with the following information in a legible and comprehensible manner:
<1° The essential characteristics of the good, service, digital service or digital content;
2° The price of the good, service, digital service or digital content, pursuant to articles L. 112-1to L. 112-4;
3° The date on which or the period within which the trader undertakes to deliver the goods or provide the service, digital service or digital content;
4° Information relating to his identity, postal, telephone and electronic contact details, cancellation procedures, dispute resolution methods, other contractual terms and conditions and, where applicable, the costs of using the means of distance communication, the existence of codes of good conduct and deposits and financial guarantees;
5° Where applicable, information relating to legal guarantees, functionalities, compatibility and interoperability of the digital content, the digital service or the goods comprising digital elements, other contractual conditions and, where applicable, the existence of any restrictions on software installation;
6° The possibility of recourse to a consumer mediator under the conditions laid down in Title I of Book VI ;
7° Where the right of withdrawal exists, the conditions, timeframe and procedures for exercising this right as well as the standard withdrawal form, the conditions of presentation and details of which are laid down by decree in the Conseil d'Etat ;
8° Where applicable, the fact that the consumer bears the cost of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods where, due to their nature, they cannot normally be returned by post;
9° Information on the consumer's obligation to pay a fee when exercising his right of withdrawal from a contract for the provision of services, water distribution, gas or electricity supply and subscription to a district heating network, the performance of which he has expressly requested before the end of the withdrawal period; this fee is calculated in accordance with the procedures laid down in Article L. 221-25;
10° Where the right of withdrawal cannot be exercised pursuant to article L. 221-28, information to the effect that the consumer does not benefit from this right or, where applicable, the circumstances in which he loses it;
11° The application of a personalised price on the basis of automated decision-making, where applicable.
The list and content of this information are specified by decree in the Council of State.
In the case of a sale by public auction as defined by the first paragraph of article L. 321-3 of the French Commercial Code, the information relating to the identity and postal, telephone and electronic contact details of the professional provided for in 4° of I of this article may be replaced by those of the authorised representative.
II.In addition to the information provided for in I, any professional, prior to the conclusion of a contract for the provision of services and, where there is no contract, prior to the performance of the provision of services, shall provide the additional information provided for in article L. 111-2.
