French Consumer Code
In forceI.-Defects in conformity which become apparent within twelve months of the digital content or digital service being supplied are presumed to have existed at the time of that supply, in the absence of proof to the contrary.
Where the contract provides for the continuous supply of the digital content or the digital service over a given period, the burden of proof as to whether the digital content or the digital service was in conformity during the contractual period of supply shall lie with the trader in the case of a lack of conformity appearing during that period.
II.-The trader shall not be held liable for the non-conformity of the digital content or the digital service. II - The trader shall not be held liable for a lack of conformity if he demonstrates that the lack of conformity is directly attributable to the incompatibility between the digital content or the digital service and the consumer's digital environment, and that the consumer had been informed by the trader of the technical compatibility requirements for this content or service prior to the conclusion of the contract.
The consumer is obliged to cooperate with the trader if the lack of conformity is directly attributable to the incompatibility between the digital content or the digital service and the consumer's digital environment. The consumer is obliged to cooperate with the trader, as far as is reasonably possible, necessary and least intrusive for him, in order to determine whether the lack of conformity is caused by that incompatibility. Otherwise, the burden of proof referred to in the first or second paragraph of I of this Article, shall lie with the consumer provided that the consumer has been informed in a clear and comprehensible manner of his obligation to cooperate prior to the conclusion of the contract.
